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FAQ

Where can I purchase tickets to shows at the Ritz Raleigh?
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Tickets can be purchased online at our website, Live NationTicketmaster; or in person at the venue box office. Box office hours are Monday through Thursday 12-5pm, Fridays 12-4pm. We accept cash, Visa, MasterCard, American Express, and Discover.

Tickets obtained from unauthorized sources may be invalid, refunded, lost, stolen or counterfeit, and if so are void.

Are there service fees charged at the box office?
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The box office service fee is just $2.25 per ticket for shows with a face value less than $20, and $5.50 per ticket for shows with a face value of $20.01 and above.

What are the box office hours?
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Monday through Thursday 12-5pm, and Fridays 12-4pm. For shows on Saturdays or Sundays, the box office will open two hours before doors. For updates on box office hours during holidays throughout the year, please check our social profiles on Facebook, Twitter, and Instagram (@ritzraleigh). The box office is located at the venue: 2820 Industrial Drive, Raleigh NC 27609.

What's a Ritz Raleigh Membership, and how do I obtain one?
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The Ritz Raleigh is considered a private club by North Carolina alcohol laws. We're required to issue memberships to all guests attending a show here at the venue. When you purchase tickets to an upcoming show, you'll automatically be enrolled as a member of the venue. We'll send you a membership card via email prior to the show. If you have purchased multiple tickets in your order, one membership card will suffice for you and your guests. Please note that Ritz Raleigh memberships do not include any additional perks such as Fast Lane passes, Premium Seating or Stella Artois Lounge access, etc.

Where should I park?
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There is parking available at the venue, as well as in a gravel lot located across the street from the venue. Both lots are just $8 to park, and can be paid with either cash or card.

What’s a Fast Lane Pass?
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Fast Lane Passes are an upgrade that you can purchase in addition to your general admission ticket. They allow you to skip the general admission line and head straight to the doors when you arrive to the venue. We recommend arriving 20 to 30 minutes prior to scheduled doors to utilize your Fast Lane pass. These are available online when you're purchasing your tickets as an add on to your order. If you have already purchased your tickets online, you'll need to come to the box office in person to purchase; we cannot sell them over the phone or online. Please note that these are not concert tickets; you still need a general admission ticket to enter the venue. Fast Lane passes are not available for every show; you may contact us via ritzraleigh@gmail.com, social media, or by phone at 919.424.1400 to see if you can purchase Fast Lane for the show you’re attending.

My tickets are at Will Call; what do I need to bring to pick them up?
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Please bring a valid, government issued photo ID with you to pick up your tickets. Valid ID’s include driver’s license, state identification card, military ID, and passports.

My friend has tickets at Will Call but can’t make it to the show. Can I pick up his tickets and use them?
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To change the pick-up name for Will Call tickets, your friend needs to go back to his or her original point of purchase. If the tickets were purchased online through our website, Live Nation, or Ticketmaster, they need to contact Ticketmaster directly at 800.745.3000. If you are a radio contest winner, Premium Seating purchaser, or a guest of someone in the band, you’ll also need to reach out to your original contact and change your Will Call name that way. Please ensure that the name provided matches the name on the ID of whomever will be picking up the tickets.

I think I’m on the Guest List. What do I need to do?
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If you are on a Guest List for either the house or the artist, your tickets will be available for pick up at the box office 30 minutes before doors. You will need to go through the general admission line and security checkpoint first before you can head up to the box office and pick up your tickets. Please bring a valid photo ID with you, and be sure to confirm with your contact prior to the show that your name is on the list to avoid any confusion at the box office.

The show I had tickets to has been cancelled. How do I get a refund?
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If a show is cancelled, you will be refunded the entire amount, including service fees, via your point of purchase. If your tickets were purchased online via our website, Live Nation, or Ticketmaster, your credit card will be automatically refunded within 7-10 business days. If you purchased your ticket at the box office with either cash, you’ll need to come back to the box office to get your refund. Refunds are only issued if shows are cancelled; we do not issue refunds if you cannot make it to a show.

Can I get something to eat and drink at the show?
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Absolutely! There are several bars inside the venue, both on the floor and the balcony, that serve beer, liquor, and wine, as well as non-alcoholic beverages such as water and soft drinks. We also serve fresh popcorn and pizza by the slice at the bar by the back hallway; just follow the scent! Our bars accept both cash and credit cards. If you are of age and plan on drinking at the show, please bring a valid government issued ID. Expired IDs are not accepted as a form of identification.

Is there seating available inside the venue?
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The venue is general admission/standing room only. However, we do have Premium Seating available on our balcony as an upgrade to your ticket. This includes a cushioned bar stool, premium sightlines, Fast Lane passes, and access to our private Stella Artois Lounge upstairs. For inquiries on Premium Seating, please contact Cherry Mashue at 919.424.1352 or RitzPremiumSeats@livenation.com.

Do you have ADA seating available?
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We do have handicapped accessible seating available on a raised platform inside the venue, with a ramp to allow wheelchair access. Seating on this platform is available on a first come, first served basis, and we recommend that guests who require ADA seating arrive early to the venue. Please let our ticket takers know you need ADA seating once you arrive, and a member of our team will escort you to your seat. If you have any questions, please contact Tim at 919.424.1400 or send us a message on socials (@ritzraleigh).

Where can I purchase Meet and Greet packages?
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To purchase a Meet and Greet package, please check the artist’s website, or the ticketing page for the event. We do not sell Meet and Greet packages through our Premium Seating program, nor at our box office.

What is not permitted into the venue?
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For a full list of items not permitted into the venue, please visit ritzraleigh.com/safety.

What can I bring to the show?
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Bring your ticket, your ID, and your friends!

Can I bring my camera, GoPro, or audio equipment?
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Small digital cameras are allowed; DSLR cameras with detachable lenses are not. GoPros and audio recording equipment are also not permitted into the venue.

Is there an age restriction at the venue?
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Unless otherwise noted, all shows are all ages! You can check the age restriction for any show by visiting our website and clicking on “Event Details” located next to the show you want to attend. Minors are not required to have an adult present with them to attend an all ages show.

Can I smoke inside the venue?
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According to North Carolina state law, there is no smoking or vaping allowed inside the venue. However, we do have a paved smoking patio located on the side of the building that you can smoke on during the show. The doors to access the patio are located on the back wall directly opposite from the stage; just look for the neon cigarette signs.

Once I enter the venue, can I leave and come back?
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There is no re-entry into the venue once you come inside. Please make sure you have everything you need before you enter the venue; we cannot allow you to return to your car to grab a forgotten item.

Is there a dress code?
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No shoes, no shirt, no service. We recommend dressing comfortably; as we are a general admission/standing room only venue, you’ll be on your feet for the majority of the show!

I’m coming to line up early so I can get a good spot at the show. Can I use the bathroom inside the venue?
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Unfortunately, no; we cannot allow you to come into the venue to use the bathroom before doors open. There is a McDonald’s and a gas station located around the corner, and a Costco across the street (if you have a Costco membership).

Is camping/tailgating allowed in the parking lot?
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There is no tailgating/camping permitted in the parking lot.

I’ve lost an item during the show; where can I go to find it?
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If you notice you are missing an item during a show, check with our security or Ritz Raleigh staff at the front doors to see if we have your item. Unless lost items are handed into event staff, we don’t locate them until well after the show. You can always give us a call at 919.424.1400 to see if we found your item after the show.

Can I host a private event at the Ritz Raleigh?
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Absolutely! Wedding receptions, proms, business events, holiday parties and more are welcome! Visit our Special Events website, fill out the form there, and our Special Events Sales Manager Rachel Berbec will be in contact with you soon.

Where can I keep up with show announcements, ticket giveaways, and more at the Ritz Raleigh?
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Follow us on Facebook, Twitter, Instagram, and Snapchat: @RitzRaleigh! We do our best to respond to all inquiries, compliments, and concerns on our social profiles, but please keep postings clean. We respect all of our followers and ask for the same respect in return.

Help! I still have a question you didn’t answer.
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Uh oh! Feel free to reach out to us via email at ritzraleigh@gmail.com or by phone at 919.424.1400. We’ll do our best to help you out!

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