Accessibility

Accessible parking is available at two private lots at The Ritz. Upon arrival, please inform staff that you need accessible parking and be prepared to present your state-issued parking placard or plate. A valid disability parking permit is required. You can purchase parking (for a small discount if you purchase in advance) here.

Marked accessible spaces cannot be reserved in advance and are available based on arrival. Fans with a valid state-issued ADA placard or license plate may use accessible parking spaces. Vehicles that park in an accessible parking spot without a valid state issued placard are subject to tow at the owners expense.

Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving early if you plan to use accessible parking.

CAUTION: Additional parking not designated on the Ritz parking map IS NOT Ritz-owned, managed, controlled, or maintained and therefore we have no control over your car being towed, ticketed, inaccessible, locked-out or otherwise.

The Ritz is a General Admission standing room venue. Patrons requesting accessible seating may purchase and use regular general admission tickets. The accessibility platform is available on a first come, first served basis. We are not able to take reservations, hold spots, etc.

Chairs are available on this platform for those that need them. The platform is wheelchair accessible. The Jupiter Lounge and Mezzanine are accessible by stairs only as The Ritz does not have an elevator.  Seats on the Mezzanine and the Jupiter Lounge are a separate upgrade-only purchase that do not include an event ticket. For inquiries please email: ritzpremiumseating@livenation.com.

The main entrance to The Ritz is accessible. There is a wheelchair accessible ramp near the Box Office, to the left of the main doors. Those with accessibility needs may convene near the Box Office before door time where we have some chairs for those that need them. When it is time to open doors, the venue will prioritize entry for our patrons that need a little extra time. Patrons with accessibility needs may utilize the raised platform (available on a first come, first served basis).

Our free accessible raised seating area can reach capacity early and we generally recommend arriving at least 15 – 20 minutes before door time to get a spot, but this can change depending on the demand for an event.

Assistive Listening Devices (ALDs) technology at The Ritz is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you are not able to use your device, please see a member of the venue team upon your arrival. They will provide you with an Assisted Listening Device. Please be aware these are in limited quantities and first come, first served. 

The Ritz has Listen, Tech-enabled. The app is available to download here before your visit: Apple and Google.        

• Connect to Wi-Fi network Free_Fan_Wifi
• Download the Listen Everywhere app via the App Store        
• Connect to the audio channel in the app
• Enjoy the show! 

If you are having any issues using the Listen Everywhere app please let our venue team know and they can help you get assistance. 

The Ritz offers sign language interpretation upon request only. If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request to TheRitzRaleigh@LiveNation.com and include how many in your party need interpretation. Please make your request at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance please check in with a crew member. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that we will be able to meet all requests. Any outside food, or quantity of food that meets a specific supplemental need, must be reasonable in volume. Additionally, no pre-made, non-manufactured sealed drinks are allowed. If you require a certain beverage please bring the components for approval and assembly on-site, subject to approval. The Ritz offers a small variety of snack and drink choices on-site.

You may request to speak with a member of our team with specific questions or concerns at: TheRitzRaleigh@LiveNation.com or 919.424.1400 (Option 2).

Additionally, The Ritz cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging. 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team. There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

There are two accessible restrooms located on the main level to the right of the main entrance as you enter. Both accessible restroom stalls are single user.

At The Ritz, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.